Effective Date: October 3, 2024 | Last Update: July 10, 2025
At SturdyCloud IT Ltd., we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you engage with our services. We are committed to ensuring that your privacy is protected in accordance with applicable laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and Canadian privacy regulations.
By using our services, you consent to the practices outlined in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information from you when you use our services:
- Personal Identification Information: This includes your name, email address, phone number, company name, and any other contact information you provide.
- Project Information: Information related to your business needs, such as technical requirements, goals, and preferences, necessary for constructing AI solutions.
- Payment Information: For billing purposes, we may collect payment details, including credit card or other financial information.
- Usage Data: Information on how you interact with our website or services, including IP address, browser type, and pages visited, collected via cookies and other tracking technologies.
2. How We Use Your Information
We collect and use your personal information solely for the purposes of providing, improving, and maintaining our services. Specifically, we may use your information to:
- Deliver the AI services and solutions you have requested.
- Communicate with you about your project, including providing updates and support.
- Process transactions and manage billing.
- Improve our services based on your feedback and usage data.
- With your explicit consent, open accounts with third-party providers on your behalf when constructing a solution (e.g., setting up cloud platforms or integration tools).
3. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data to third parties. Your information is used only as necessary to complete our projects and deliver services.
We may share your data only in the following circumstances:
- With Third-Party Providers: When necessary to complete your project, we may share your data with trusted third-party service providers (e.g., cloud platforms, AI tool vendors) with your consent. These providers will only have access to the information required to perform their tasks.
- Legal Requirements: We may disclose your personal information if required to do so by law, in response to valid requests from government authorities, or to protect the rights, property, or safety of SturdyCloud IT Ltd., our clients, or others.
4. Your Consent
We value your consent in all matters related to the handling of your data. By engaging our services, you consent to:
- The collection and use of your personal information as outlined in this Privacy Policy.
- The creation of accounts or profiles with third-party service providers on your behalf, where necessary, with your explicit consent.
You can withdraw your consent at any time by contacting us directly.
5. GDPR, CCPA, and Canadian Compliance
We comply with the GDPR, CCPA, and Canadian privacy laws, which provide you with the following rights concerning your personal data:
- Your GDPR Rights:
- Right to Access: You can request access to the personal information we hold about you.
- Right to Rectification: You have the right to request corrections to any inaccurate or incomplete information.
- Right to Erasure: You can request the deletion of your personal data under certain conditions.
- Right to Data Portability: You can request a copy of your personal data in a machine-readable format.
- Right to Object or Restrict Processing: You can object to or restrict certain types of data processing activities.
- Your CCPA Rights:
- Right to Know: You have the right to know what personal data is collected, used, shared, or sold by us.
- Right to Deletion: You have the right to request the deletion of your personal data.
- Right to Non-Discrimination: We will not discriminate against you for exercising your rights under the CCPA.
For any requests related to these rights, please contact us at legal@sturdycloud.ca.
6. Data Security and Storage
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the data we collect.
All personal information you provide is stored in compliance with GDPR, CCPA, and Canadian privacy laws. We ensure that your data is stored securely and accessed only by authorized personnel.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us analyze web traffic and improve our services. You can choose to accept or decline cookies in your browser settings. However, declining cookies may prevent you from fully experiencing the website’s features.
8. Retention of Data
We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, including satisfying legal, accounting, or reporting requirements.
When we no longer require your personal data, we will securely delete or anonymize it.
9. Comments and Media
- Comments: When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture will be visible to the public in the context of your comment. - Media: If you upload images to the website, please avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract any location data from images on the website.
10. Cookies
If you leave a comment, you may opt-in to saving your name, email address, and website in cookies for your convenience. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
11. Embedded Content from Other Websites
Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
12. Who We Share Your Data With
If you request a password reset, your IP address will be included in the reset email.
13. How Long We Retain Your Data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
14. Your Rights Over Your Data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
15. Where Your Data is Sent
Visitor comments may be checked through an automated spam detection service.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the updated Privacy Policy on our website.
17. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights under GDPR, CCPA, or Canadian privacy laws, please contact us at:
Mailing Address
SturdyCloud
378-701 Rossland Rd. E
Whitby, ON L1N 9K3
Email: legal@sturdycloud.ca